Connecticut Basketball Goal Installers

It was a cold and less than ideal day to install the unit. The make shift way small electric heaters were used and make shift manner materials were used that I had lying around (ie pavers) to secure the concrete still worry me. I wish I would have gone for the slightly more expensive installer who had more reviews instead of this one

very friendly and honest !!!

Anthony was easy to get in touch with, honest, up-front about the work and prompt. He was able to schedule us at our convenience after a few last minute problems on my end. He seemed to know exactly what to do and had the equipment on hand to get the job done in one day. He completed the job in a driving rain storm (after we implored him to go home and come back when it was dry-he insisted on finishing and did). He also helped me through the process of some details that I had to do after installation. Bottom line is that he is honest, shows up, does the job, no bs, and the hoop looks great.

Anthony was great. He was very honest about timing and scheduling. He came on the day promised and gave me clear instruction on what he needed from me. His installation was perfect as well, he even showed me his level on the hoop showing it was perfect. I would highly recommend this installer!

Personable. Prompt, had to work around hurricane Sandy.

They showed up when they said, gave an accurate estimate and did a great job.

They gave their ideas on where to install the system. Very friendly.

Was a bit pricey but the installation was well done. I found it a little difficult to find an installer willing to do the job - Bob's assembly wasn't willing to do it

The two guys we had install our system were professional and extremely detail oriented. They asked questions that I never thought of and went above and beyond to make sure the system was absolutely perfect.

Marvin is the man!

Professional and reasonablly priced.

Knows what he is doing; helped with placement as well..would highly recommend!

Very professional. Didn't even have to be there for the install. Total pros

I think the installers seemed very professional. The instructions said to dig the hole 3-4 feet. The went exactly to 3 feet. I think there is a little more vibration than I expected. But I don't know if that is a problem. All in all, they seemed pretty good.

On time

Fast and precise! These guys could not have been better!

MERLIN- THE MAGICIAN- WAS ON TIME, RELIABLE, CLEAN, PROFESSIONAL AND COMPLETED THE WORK IN ONE DAY!! HE WAS HELPFUL IN CHOOSING THE EXACT LOCATION FOR THE POLE. HE KNOWS HIS STUFF INSIDE AND OUT. I WOULD HIGHLY RECOMMEND USING HIM. A TEN ON A SCALE OF 1-10

The installation was done on time and on schedule! Great from start to finish!

THey fit their schedule to work for mine. Showed up when they said and did a professional job.

Super nice gentlemen got the job done in one day (pour in the morning / set up in the evening). Dilligent, considerate. I'd chose them first again.

Perfect installation. Fast response when called, installed on time, no mess was left and the product works and looks great.

professional courtious prompt friendly

Bob did a great job. He came when he said he would & was neat and efficient. He was also very friendly & took the time to go over the operation of the hoop & safety concerns.

Very accommodating

I just wanted to tell you how pleased I was with Bob and his staff. They answered all of our questions and did everything he promised! Helped us locate hoop, cleaned up after completed and even graded area. Then shot hoops with my kids. I would recommend Bob any time. He represents your company and product well. Thanks

He was personable. Hadn't had a lot of experience with my specific model. Had some difficulty initially, but was able to correct the problem.

great job. had it done very fast

Chris was friendly, professional and diligent. Our hoop required an extra-large hole for its foundation, and Chris worked tirelessly to install it as quick as possible. He was also able to assemble a winch on-site to lift our heavy backboard into place and position it perfectly. Our hoop would not look nearly as good had we attempted to install it ourselves.

still in process

Installer, named Todd S. After calling several installers, most of which were very friendly, only Todd was able to come ina timely manner. He called and confirmed day of install. He was able to install the base in a bout 3-4 hours, even though my lawn was rockhard. Came a week later, on time and installed the hoop very efficiently and was very carefull to ask about alignment. I took my time and Todd was very kind in addressing all my concerns. Seemed very familiar with the install. Only thing I would have to say that is he is so fast, if there's anything you want done you need to tell him in detail and quickly or it'll be too late. Overall, he was very efficient, knowledgeable and took his time to make sure I was satisfied. Highly recommended.

I used a company suggested to me by ProDunk on the phone and the company (Eagle Express) was also on their website. I was told by ProDunk to say to the installers prior to enlisting their help, "this is a fixed height system with a 72 inch backboard and you will need a genie lift or scaffolding to put it up." I think I must have said this at least five times, to all of the different people I spoke with at this company. The company said it was no problem but then they subcontracted this out to another company. The technician actually no showed three times (we made specific appointments, once I even missed work for this) before coming. When he finally came, he did not have of the materials that I told them they needed and seemed surprised by how large the basketball system was, like if he had never seen anything like that before. He dug only 20 inches (instructions clearly say minimum 48 inches) and left a mess on my driveway with concrete splattered all over including his foot prints, which are still there now. I knew the amount of concrete he used and the hole itself was not adequate even though he said it was. I called the company and complained and they sent another techinician who evaluated the job the first one did and, to his credit, he was honest enough to tell me that the first technician had done a very poor job and that the basketball hoop would fall over. He had to use a jack hammer and take out all of the concrete the first guy put in (which took over 12 hours to do) and dug the hole deeper, this time showing me with a tape measure that it was in fact 48 inches. After he left, however, my son wanted to measure the height of the rim and we found that it was two inches short. We ended up calling a different company, Assembly Pro, who came with all of the required materials (neither technician from Eagle Express did this), seemed to know what they were doing, and fixed it for us. I wish that I had called them first!

Installer works around my schedule so its easy to make arrangement

Installer was personable and did a decent job. The person setting up appointment was unresponsive and did not respond to my concerns.

Installer jumped right in preparing the area for install. But, then he discovered he had never installed this product before. Found the bulk and weight a barrier to installation. Delayed completion because of the need to reschedule additional help. Wasn't great at communicating issues surrounding the delays. I had to call the office several times to obtain updates. In all fairness, for any of the lighter residential grade products, this installer would probably have not had an issue and there wouldn't have been any delays.

Personable. Save the $500 and do it yourself!

On time......took his time doing it right Nice and professional

The two installers did a decent job. The basket is level and secure. The one complaint I have is that they were unwilling to take away any of the (significant) trash, including leftover (hardened) cement. The guy was not particularly pleased that I did not want him to dump the leftover cement in the forest behind my house. I was not particularly pleased that he thus left it on my lawn for me to take care of.