Virginia Basketball Goal Installers

The installer was able to help me sooner than expected which was awesome. I found him helpful and efficient. The cost was a bit much ( but he had to travl a long way and fuel costs are high so...). All in all the total investment is well worth it.

Contacted Reliant via email and received a call from Kenny within 2 hours (on a weekend). Very personable and accommodating, his home office was over 2 hours away from our house (even longer with traffic in the Washington D.C. area), yet he made the drive up to our place to personally perform the install. Very nice to work with and installation was perfect - would highly recommend!!!

On time, courteous, good communication.

Reliant Assembly was outstanding. They responded immediately to my initial contact, set up a day and time and were there as promised. For the second phase, they again were there when promised and the finished product is just how it should be. I would highly recommend Reliant to anyone!!

Very professional and excellent quality installation. Highly recommend.

great follow-up, timely, responsive, decribed the system in full detial, excellent work, professional & neat !

Kenneth Jameson was great-- very personable, detail-oriented and meticulous. The hoop looks perfect. My son and I watched him work on it over two sessions. There is no doubt in my mind that I would have messed it up and would have had to call someone to fix the problem and reinstall.

On time. Considerate. Dedicated. Knowledgeable.

Very personable. Hard working. Excellent results

John was amazing. He was very particular and definitely knew what he was doing! He was great with the kids who of course had a million questions. We could not be more pleased with the finished product.

John was thorough, the goal is solid and he took away all of the debris.

The installer was knowlegeable, curtious, and he cleaned up all trash. I was pleased with him and the system. The product is the real deal and I enjoyed my entire experience.

Installer was very knowledable. Finished product was great and they removed all the left over material.

Personable. Save the $500 and do it yourself!

On time......took his time doing it right Nice and professional

The two installers did a decent job. The basket is level and secure. The one complaint I have is that they were unwilling to take away any of the (significant) trash, including leftover (hardened) cement. The guy was not particularly pleased that I did not want him to dump the leftover cement in the forest behind my house. I was not particularly pleased that he thus left it on my lawn for me to take care of.

He was personable. Hadn't had a lot of experience with my specific model. Had some difficulty initially, but was able to correct the problem.

great job. had it done very fast

Chris was friendly, professional and diligent. Our hoop required an extra-large hole for its foundation, and Chris worked tirelessly to install it as quick as possible. He was also able to assemble a winch on-site to lift our heavy backboard into place and position it perfectly. Our hoop would not look nearly as good had we attempted to install it ourselves.

still in process

Installer, named Todd S. After calling several installers, most of which were very friendly, only Todd was able to come ina timely manner. He called and confirmed day of install. He was able to install the base in a bout 3-4 hours, even though my lawn was rockhard. Came a week later, on time and installed the hoop very efficiently and was very carefull to ask about alignment. I took my time and Todd was very kind in addressing all my concerns. Seemed very familiar with the install. Only thing I would have to say that is he is so fast, if there's anything you want done you need to tell him in detail and quickly or it'll be too late. Overall, he was very efficient, knowledgeable and took his time to make sure I was satisfied. Highly recommended.

I used a company suggested to me by ProDunk on the phone and the company (Eagle Express) was also on their website. I was told by ProDunk to say to the installers prior to enlisting their help, "this is a fixed height system with a 72 inch backboard and you will need a genie lift or scaffolding to put it up." I think I must have said this at least five times, to all of the different people I spoke with at this company. The company said it was no problem but then they subcontracted this out to another company. The technician actually no showed three times (we made specific appointments, once I even missed work for this) before coming. When he finally came, he did not have of the materials that I told them they needed and seemed surprised by how large the basketball system was, like if he had never seen anything like that before. He dug only 20 inches (instructions clearly say minimum 48 inches) and left a mess on my driveway with concrete splattered all over including his foot prints, which are still there now. I knew the amount of concrete he used and the hole itself was not adequate even though he said it was. I called the company and complained and they sent another techinician who evaluated the job the first one did and, to his credit, he was honest enough to tell me that the first technician had done a very poor job and that the basketball hoop would fall over. He had to use a jack hammer and take out all of the concrete the first guy put in (which took over 12 hours to do) and dug the hole deeper, this time showing me with a tape measure that it was in fact 48 inches. After he left, however, my son wanted to measure the height of the rim and we found that it was two inches short. We ended up calling a different company, Assembly Pro, who came with all of the required materials (neither technician from Eagle Express did this), seemed to know what they were doing, and fixed it for us. I wish that I had called them first!

Installer works around my schedule so its easy to make arrangement

Installer was personable and did a decent job. The person setting up appointment was unresponsive and did not respond to my concerns.

Installer jumped right in preparing the area for install. But, then he discovered he had never installed this product before. Found the bulk and weight a barrier to installation. Delayed completion because of the need to reschedule additional help. Wasn't great at communicating issues surrounding the delays. I had to call the office several times to obtain updates. In all fairness, for any of the lighter residential grade products, this installer would probably have not had an issue and there wouldn't have been any delays.