Wisconsin Basketball Goal Installers

Universal got the job done quickly and like a pro. No problems. Easy to reach and get this done.

Wow, those guys are great. The timing of the setup was painless and they were very accommodating to our busy schedule. They even stocked the U bolt so they poured concrete and set the base before the system even arrived at my house. This cut days off the wait time. The guys that came out to do the installation were great. Perfectionists. At one point the hooped looked level to me but they were not satisfied until every bubble on their levels was perfectly between the lines. They were kind to my children and respectful of my wife. You could not ask for a better experience from a contractor doing work at your home. I would recommend Universal Service Center in a heartbeat

Professional and responsive

Barry communicated quickly with me. He knew we were waiting for the backordered hoop, but came and did the concrete work early for us. He was neat, efficient, and did an excellent job.

Great to work with. Easy to schedule. Quick installation and helpful consultation. Good, friendly communication to coordinate with the weather. Very professional.

Great customer service, quality of work was excellent, everything was left in a neat and clean state.

Our installer was efficient and very personable. Our hoop was on backorder and he consistently checked in on us every few days to see if we had received our hoop yet. He came the day after we received it and definitely knew what he was doing. Thanks!

The installation crew from Universal Service Center was absolutely great. The installers were timely, responsive, and clearly experienced in set up the ProDunk Silver system. They arrived on time to begin setting the concrete pad and did a great job of working with me on scheduling their return visit to finish the job. The were a pleasure to talk to it was very obvious that they were all about "customer satisfaction". I would highly recommend using Universal Service Center to do your install. It was money well spent..and it saved me loads of time and energy.

After having 2 horrible experiences with installers contracted through sporting good stores, I found Universal Service Center online. They were a dream to work with from the beginning. Over the phone they were able to advise me on the best hoop for my home and children. Once the hoop arrived they were punctual and installed it within a couple days. We had utility issues surrounding our driveway that posed a challenge and they discussed every option with me and definitely made the extra effort to ensure it was installed in the best way to make us happy. If you are in the Chicagoland area I would definitely use them! You will not be disappointed!

very professional, accommodating, on time, great value for the price. Strongly recommend them

Nice job

Installer was professional, helped us choose the most suitable hoop for our needs, and installed it quickly and properly.

installer came by on a SUNDAY to pre view install. DId the work the next week. Also helped us with a purchase decision on brand and model.

They did a great job intalling at a reasonable price.

Barry and his son installed out system, very timely, professional, and did a great job.

Great communication- very professional!

The crew at Universal Service Center were a father and son team. They were very punctual and did a great job communicating via e-mail. When doing the install they were all business. There was no time wasted. They left my property as clean as it was before they came. It was a pleasure to use them.

No problems, paid attention to the details

They were prompt and delivered on what they promised

Barry and his son were courteous, super knowledgable, answered my bazillion questions, and installed a phenomenal system really well! They also removed the old system.

Very friendly, knew exactly what they were doing.

A lazy installer "forgot" to install the rebar. I could have cried. I called the guys at Pro Dunk Hoops, and they immediately fed'exed another installation kit, and referred me to Universal Service Center. They came out, relocated my Hercules System and saved the day! THAT is customer service at it's finest!

Professional and competent!!!

He was personable. Hadn't had a lot of experience with my specific model. Had some difficulty initially, but was able to correct the problem.

great job. had it done very fast

Chris was friendly, professional and diligent. Our hoop required an extra-large hole for its foundation, and Chris worked tirelessly to install it as quick as possible. He was also able to assemble a winch on-site to lift our heavy backboard into place and position it perfectly. Our hoop would not look nearly as good had we attempted to install it ourselves.

still in process

Installer, named Todd S. After calling several installers, most of which were very friendly, only Todd was able to come ina timely manner. He called and confirmed day of install. He was able to install the base in a bout 3-4 hours, even though my lawn was rockhard. Came a week later, on time and installed the hoop very efficiently and was very carefull to ask about alignment. I took my time and Todd was very kind in addressing all my concerns. Seemed very familiar with the install. Only thing I would have to say that is he is so fast, if there's anything you want done you need to tell him in detail and quickly or it'll be too late. Overall, he was very efficient, knowledgeable and took his time to make sure I was satisfied. Highly recommended.

I used a company suggested to me by ProDunk on the phone and the company (Eagle Express) was also on their website. I was told by ProDunk to say to the installers prior to enlisting their help, "this is a fixed height system with a 72 inch backboard and you will need a genie lift or scaffolding to put it up." I think I must have said this at least five times, to all of the different people I spoke with at this company. The company said it was no problem but then they subcontracted this out to another company. The technician actually no showed three times (we made specific appointments, once I even missed work for this) before coming. When he finally came, he did not have of the materials that I told them they needed and seemed surprised by how large the basketball system was, like if he had never seen anything like that before. He dug only 20 inches (instructions clearly say minimum 48 inches) and left a mess on my driveway with concrete splattered all over including his foot prints, which are still there now. I knew the amount of concrete he used and the hole itself was not adequate even though he said it was. I called the company and complained and they sent another techinician who evaluated the job the first one did and, to his credit, he was honest enough to tell me that the first technician had done a very poor job and that the basketball hoop would fall over. He had to use a jack hammer and take out all of the concrete the first guy put in (which took over 12 hours to do) and dug the hole deeper, this time showing me with a tape measure that it was in fact 48 inches. After he left, however, my son wanted to measure the height of the rim and we found that it was two inches short. We ended up calling a different company, Assembly Pro, who came with all of the required materials (neither technician from Eagle Express did this), seemed to know what they were doing, and fixed it for us. I wish that I had called them first!

Installer works around my schedule so its easy to make arrangement

Installer was personable and did a decent job. The person setting up appointment was unresponsive and did not respond to my concerns.

Installer jumped right in preparing the area for install. But, then he discovered he had never installed this product before. Found the bulk and weight a barrier to installation. Delayed completion because of the need to reschedule additional help. Wasn't great at communicating issues surrounding the delays. I had to call the office several times to obtain updates. In all fairness, for any of the lighter residential grade products, this installer would probably have not had an issue and there wouldn't have been any delays.

Personable. Save the $500 and do it yourself!

On time......took his time doing it right Nice and professional

The two installers did a decent job. The basket is level and secure. The one complaint I have is that they were unwilling to take away any of the (significant) trash, including leftover (hardened) cement. The guy was not particularly pleased that I did not want him to dump the leftover cement in the forest behind my house. I was not particularly pleased that he thus left it on my lawn for me to take care of.