Basketball Goal Shipping Support

If you are ordering a basketball system such as a Pro Dunk®, Roof King or other oversized item please read this section carefully. These guidelines are intended to ensure that our customers have a hassle free delivery and enjoy their new basketball hoop as soon as possible.

Where Do You Ship?

All of our shipping estimates are for the contiguous United States (not Alaska or Hawaii or other countries). If you live outside of this area please call for shipping quotes at 1-888-600-8545.

Placing Your Order

When placing your order, make sure that you provide a day time phone number that the trucking company can reach you at. Also, ensure that your email address is correct. If it is not, you will not be notified when you order has been shipped. You will also not receive tracking information on your order.

Shipping Time

Your order will be shipped according to the shipping status shown on the product detail page on the date you placed the order. Once your order has been shipped, you can reference this map for estimated shipping times. The average shipping time is 3-4 days.

Shipping Day

After your basketball goal has left for delivery, you'll receive an email with the information you'll need to track your shipment. Note that you may not be able to track your shipment immediately. Also, we advise customers to keep a close eye on their shipment to make sure it does not get off track.

Tracking Your Order

You can go to www.rlcarriers.com and enter the tracking number you received via email in the Shipment Tracing box located on the right hand side of the home page.

Setting Up Delivery

Once your order is at the doc closest to your house or business the trucking company will call to set up a deliver date and time. You must be at the delivery location to sign for the shipment.

Inspecting The Shipment

Once the driver unloads your order inspect the boxes very carefully. If you see any tears or any other possible damage make sure the driver notes it on the shipping documents before you sign them. You also need to make sure that your boxes match up to the shipping document as well. Even if you do find some damage or are missing a box, do not reject the shipment. If, when installing or unpacking your system you see problems please contact us at 1-888-600-8545 and we'll be able to easily file a claim and send out a replacement part to you immediately since you noted that there was damage.

Tips

Moving your basketball goal

If you need to move the system from where it was delivered, we suggesting getting several helping hands. If nobody is around you can break down the largest box. It has several other boxes inside that can be moved by one person.

Making sure damage is covered

If you see even the slightest damage on any box, make sure the driver notes this. This makes claiming parts later an easier possibility.