Items that are delivered free of charge are clearly noted on the product pages. When noted, free delivery ONLY applies to retail orders within the domestic 48
continental and contiguous United States. For deliveries to Alaska, Hawaii, or Canada, please call us at 1-888-600-8545 or email us at
firstname.lastname@example.org for shipping quotes.
Unless otherwise specified, all orders are shipped by a common carrier, and are shipped out as advertised brand new and good condition. Basketball systems
are delivered for "Curbside Delivery". Curbside delivery service provides delivery of your items to the curb at the end of your driveway, or if accessible,
to your driveway. This service does not include set up or assembly of items, or removal of packaging materials.
If the shipping address is changed after the shipment has been picked up by the motor freight carrier it constitutes as a re-consignment and additional
charges will be applicable.
Upon arrival into the nearest carrier terminal, an appointment clerk with the designated carrier should call you to setup an appointment for delivery.
Deliveries are typically made between the hours of 8:00am and 5:00pm Monday through Friday; however it may be later depending on the delivery driver’s route,
distance from the terminal, and possible delays due to unforeseen issues.
For retail sales orders, your item should be delivered on a tractor trailer, and should include a hydraulic liftgate. The delivery driver’s duty is to remove
the order from the trailer and provide curbside delivery. Any requests for additional services will incur extra charges. Therefore, recipients need to double
check that the carriers' delivery receipt to confirm that additional services were NOT performed or notated. If additional services are performed without our
knowledge, we reserve the right to bill you as these charges are your responsibility.
Make sure the amount of boxes being delivered matches the boxes in your shipment.
Pro Dunk Diamond systems - 4 boxes
Pro Dunk Silver, Gold, and Platinum systems - 3 boxes
Hercules Gold, Platinum - 4 boxes
Hercules Diamond systems - 5 boxes
Roof King Gold and Platinum systems - 3 boxes
Pro Dunk Hoops is not responsible for goods damaged during transit. Title to the merchandise and risk of loss or damage in transit or thereafter shall pass to
Buyer upon Seller’s delivery of the products to a common carrier for shipment to Buyer, regardless of whether Seller will install or supervise the installment of
A signature is required for all deliveries. Receiver will be required to sign a delivery receipt and delivery will not occur without it.
At the time of delivery, customers should inspected all items carefully, and open if necessary prior to signing for the delivery.
All Items leave our facility brand new and in good condition. It is the customer’s responsibility to examine and inspect all boxes. Please notate on the delivery
receipt any and all damage to the merchandise or packaging on the delivery receipt.
It is the carrier’s responsibility to deliver products in good condition. If the delivery receipt is signed with no exception or damage you release them of all
Customer assumes all liability once the customer signs the delivery receipt which states "all goods are being accepted in good order" AS THIS voids the carrier’s
liability if a claim is to be filed at a later date.
Do not refuse delivery unless all cartons of merchandise are damaged. Note any and all damage to the merchandise on the delivery receipt to ensure coverage by the
carrier’s liability. It can be quicker to file a claim on a partial shipment versus the entire shipment. Items damaged during transit are rare, but it is
extremely important that you check for possible damage in order to secure proper settlement from the carrier.
Glass and acrylic backboards can be the most likely to sustain severe damage in transit, so check the backboard carefully.
Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck, your delivery will not be able to be
completed. This may require you to pick up the order at the local terminal or arrange for final delivery yourself.
Any shipments returned to sender marked undeliverable, or otherwise similar nature, are subject to a 20% restocking fee plus any shipping charges incurred by
Pro Dunk Hoops.